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Refurbished vs. Used
Several manufacturers such as Dell, Hewlett-Packard, and IBM sell refurbished notebooks online, as opposed to the used portables sold by individuals on EBay.

A refurbished notebook may have been used only a few days. For example, Dell offers a 30-day, money-back return on new computers purchased by phone or online. Inevitably, some computers are returned during that period because the customer didn't like the keyboard, decided the notebook was too heavy to carry, and so on. After testing the portable to make sure it's in proper working order, it may be resold online as a refurbished model.

A used notebook that you'd buy from an individual EBay seller, however, may have been used heavily for months, even years. And it may not have been cleaned up and tested for defects, as Dell and other refurbished PC sellers promise.

Generally speaking, the refurbished notebooks available from Dell and other vendors aren't the latest and hottest models. But you can buy refurbished computers that are still active members of a manufacturer's product line.

For example, as of early April 2004, on Dell's Web site I found no refurbished models of its Inspiron 9100 multimedia notebook, which had been introduced two months earlier. However, the site was offering both brand-new and refurbished models of its Inspiron 8600 multimedia notebook, which came out in August 2003.


More for Less
Continuing with the Inspiron 8600 example, I compared the specs between a refurbished and a brand-new Inspiron 8600 costing almost the same. Dell sells preconfigured computers, but also allows you to custom-build your own. For the best apples-to-apples comparison, I compared a preconfigured refurbished Inspiron 8600 with a preconfigured new model of about the same price.

The refurbished model was selling for $1983, after a $400 promotional discount (the original cost: $2383). The brand-new Inspiron 8600's price was $2109, after a $250 rebate (original price: $2359). Both computers included Windows XP Home Edition, a 1.6-GHz Mobile Pentium M processor, a 4X DVD+RW drive, and Ethernet networking.